Options Sports Laval

Le niveau de service à la clientèle offerte dépasse largement la norme. J'ai reçu énormément d'information pour faire ma décision, après avoir été présenté plusieurs choix disponibles pour mes besoins d'espace et style d'entraînement. Je recommenderai Options Sports si vous cherchez de l'expert conseil et leurs prix sont compétitif (j'ai acheté le mien à quasiment moité prix en spécial!) merci!

I purchased the R400i rowing machine about a year ago. A few days ago, the ribbon stopped re-tracking. I went to the company website and filled out the online contact form. I was surprised to receive an email from a person at the company (not the email that tells you the company received your email but a real email) asking me to send a picture of the problem. I did that right away (with some worry that I might have to open the machine and I probably wouldn't hear from them for days) and I, again (!), received an email back within an hour or two telling me that he knew exactly what went wrong and that he was sending a replacement part. The next day, he sent me an email to let me know that the part was being sent. I was so shocked that a company could work this quickly to resolve an issue. That I was important to them as a customer. Most other companies today hide their emails or contact information because they do no provide any service anymore (Google, Microsoft, Adobe - very large companies that should have the money to be able to provide excellent service but refuse. And they don't pay their 'on-call' staff using correct minimum wage standards - i.e. they keep service employees poor on purpose). This company, Option Sports, could teach these larger companies a thing or two about excellent customer service. Truly an amazing and dedicated company! This company outdoes these major conglomerates by a landslide! Keep up the excellent work!

J'ai acheté un vélo de spin, le Synergy Pro, le prix très raisonnable et la livraison sans problème dans les Maritimes. Une piece endommagé, remplace sans problème et reçu quelques jours après. Une question relie a un ajustement, répondu immédiatement par Roger Gagnon. Un service après vente exceptionel Plutôt rare de nos jour!!! Je recommande très fortement! Stephane B

We bought our 16 foot trampoline online, and arranged for delivery and installation in Ottawa. Our kids jump on the trampoline everyday in the summer, they love it. I am pleased to say that, after this weekend's tornado, the trampoline is still in perfect shape and firmly secured to the ground. I recommend this to over any Walmart or Canadian Tire trampolines.