Customer Ratings and Reviews
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Mike Day on Google
(July 17, 2021, 7:03 pm)Busy store as well friendly people working in side
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Mason Gama on Google
(December 8, 2020, 2:18 pm)Plenty of choices for all ages, most of all my daughter found her perfect fit 👌
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Jody Lynn Boyd on Google
(July 30, 2020, 3:12 pm)Friendly staff and great service! Large variety of brands and shoes for men, women and children. Good prices
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Ashley Nagel on Google
(June 26, 2020, 6:23 pm)I cannot express how impressed I am with the customer service at this location - above and beyond.
We received a shipment from the website and the box was destroyed, I didn't even need to open it, the shoe boxes were completely falling out. We ended up in a situation where one box only had one shoe, my assumption is that it fell out in the shipping process (the courier knocked and I went to the door immediately, so no chance of outside tampering).
I did try calling the 1-800 number for online customer service, however they appear to be closed due to COVID, so I reached out to my closest location (I'm very happy that I did this!).
The initial customer service representative was very understanding, assured me that they would resolve the issue. He looked in the area for the shoes we purchased, but couldn't find any.
The manager then came on the line and said they would take care of a return and re-order at minimum. Then proceeded to call another store in the area that had a similar style and reserve those for me and get them to price match.
Photos of SoftMoc
Photo by SoftMoc (Show full size) 
Photo by Marta Borowska (Show full size) 
Photo by Nishesh Mehra (Show full size) 
Photo by BHAVIK PATEL (Show full size) 
Photo by Marta Borowska (Show full size) 
Photo by BHAVIK PATEL (Show full size) 
Photo by Mason Gama (Show full size) 
Photo by Marta Borowska (Show full size) 
Photo by Marta Borowska (Show full size) 
Photo by Marta Borowska (Show full size)
Questions & Answers
What is the phone number for SoftMoc?
The phone number for SoftMoc is (519) 893-5722.
Where is SoftMoc located?
SoftMoc is located at 2960 Kingsway Dr Unit E001A, Kitchener, ON N2C 1X1, Canada
What is the internet address for SoftMoc?
The website (URL) for SoftMoc is: http://www.softmoc.com/
What days are SoftMoc open?
SoftMoc is open:
Monday:11:00 AM – 7:00 PM
Tuesday:11:00 AM – 7:00 PM
Wednesday:11:00 AM – 7:00 PM
Thursday:11:00 AM – 7:00 PM
Friday:11:00 AM – 7:00 PM
Saturday:10:00 AM – 6:00 PM
Sunday:11:00 AM – 5:00 PM
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