West End Diagnostic Imaging

I would like to express my sincere gratitude to the polite receptionist and the wonderful ultrasound technician Katerina. I needed urgent ultrasound check up and they accommodated me immediately. Understanding, patient, efficient, highly professional, everything you would need in an emergency situation. The waiting area and washroom were very clean, the whole area smelled fresh and sanitized. Excellent experience over all, I highly recommend this place.

I had a very upsetting experience today. I booked an ultrasound over 2 weeks ago for my 36 week prenatal scan at your Bloor and Montgomery location. No one mentioned that this was not possible at this clinic. I even received a reminder call the day before and it was not mentioned. So, I arrived prepared today at 1pm, bladder full, mask on, parking paid. The receptionist seemed annoyed that she had to find out my OB’s information since they “did not have it in their system”. I was then told abruptly by the receptionist that they do not do ultrasounds this late in the pregnancy. I was very upset to hear this as I am very organized with my medical appointments and always book in advance. She then told me I could go to another location at Roncesvalles and Sunnyside immediately that required a 90 minute wait. While she was on the phone with them, I felt pressured to answer and then said “yes”. This should not be happening to anyone, especially given I’m very late in my pregnancy, as uncomfortable as I was, and given the current Covid pandemic. I am working hard to limit my time out of the house for obvious reasons.

I wanted to share this for feedback for your Bloor and Montgomery clinic. I won’t be returning again.