Pool Mates Pool & Hot Tub Inc.

I've been here a couple of times now and honestly don't think I've had a better retail experience anywhere. The staff immediately offer to help and all know what they're talking about. I had some strange questions and requirements since I'm retrofitting an ancient hot tub. They were incredibly patient and helpful. To show the level of knowledge, i was checking out once and one of their hundreds of different 2" fittings wasn't scanning. Another guy looked over his shoulder and instantly called out a 5 or so digit number for the part. it's a bit of a drive, but I'll be buying everything we need from there in the future.

They helped me locate a repair person for my pool. Fantastic service. During the lockdown you could park and take out chlorine jugs and an employee would take them from you by your car and refill them.
No appointments necessary.

Had such a great experience with these guys. They were so helpful, and took the time to show us how to do a repair. Great way to do business👍

First time going here - May 6 2021. Was sent by Maytronics for a warranty repair to an automatic pool cleaner. I called first on the phone and spoke with Matt who was extremely personable, friendly and knew what he was talking about, and said to drop off the unit and all items that came with it. This was very helpful as I would not want to not bring a piece that they need.

Pulled up to the store after 4pm and was greeted by a staff member who came outside to see how he can help. I explained the situation and he brought the Pentair out of the car and into the shop. This was nice initiative and five star service. There were other staff members floating around and they all came over and to my surprise started working right away on the unit to determine the issue. They got right on it.

While this was happening, met Matt and had wonderful conversations with him on a variety of subjects including water management and the pool world. He is professional and a very nice guy. Was going to leave, expecting to pick up the unit another day, when the guys said to hang on for a few more minutes as they were able to determine the issue and had it fixed. What a pleasant surprise. They fully took the time to explain what was done and how it was repaired. There was absolutely no rushing and they patiently answered all my questions. I felt very comfortable.

They have for sure picked up a new customer and I will certainly recommend this store and staff to everyone who asks my opinion. From the first contact to the customer service to completion, this place is great.

Thank you to everyone there for the quick, speedy, professional service and being an all around a great bunch.

Very helpful staff. Did an excellent job of opening the pool and installing a heater. Cleaned up the pool deck area which was unexpected as previous pool companies did not do.