Jura

Absolutely amazing service. The staff and technician were wonderful. I had purchased a Jura Z10 and Cool Control, but was not able to connect the two. They helped me connect it and were just so helpful.

I had to call once and also had to bring a Jura coffee maker into get cleaned. Both times I received immediate support! They resolved the issue and were very helpful and professional. Thank you! Such a nice change from typical companies !!

All personnel at Jura Canada are wonderful! They are welcoming, kind, helpful , patient and most of all knowledgeable. They know their machines inside out and don’t keep it top secret when trying to find out what glitch your machine may have. It is all thoroughly explained as they go through the process with you. Via a phone call a remedy to the problem can be found before ever having to pack up your machine to bring in. Their customer service is impeccable. They stand by their product and it shows.

We purchased our Jura Micro Nine several years ago and have enjoyed the excellent coffee it has been making for us. We use our coffee machine daily and since we have worked from home for years, this machine gets a good work out. The Jura machine is a quality coffee maker, and we really enjoy the variety of coffees we can create.
Our friends and family often request a coffee from our Jura, despite the availability of several coffee shops in close proximity.
Recently, our machine developed some issues. We called service support and they quickly diagnosed the problem.
Shopped online for the replacement parts, and had a great experience dealing with the online team, especially Narisca.
We had an issue with our order and Narisca quickly fixed it for us.

I highly recommend the Jura coffee machines, the Jura service team and the Jura online shop team!

If you are in Calgary, we also recommend you shop for your Jura (and your coffee supplies) at the Cappuccino King.