Customer Ratings and Reviews
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nk Smile on Google
(August 7, 2020, 8:49 am)It was really beyond my expectation. I could see FSD team was working immediately and over night to fix the problem because their mail sent to me was evening time in my place that must be midnight in CANADA.. In fact, I was frustrated when I found the received Robot wrist was different model that doesn't fit to my customer's Robot. Their production line had been down for over 2 weeks already by that time. Line manager was getting great stress. And I also worried a lot in mind, because I experienced a few other cases already that such problems happened internationally is very hard to verify what the problem is, whose cause it is, what would be solution, how to deal with additional cost and so on...,
Thankfully, FSD team started preparing right one immediately working overnight. And I could get shipping information right the next day. Really surprising. I would like to send their team my sincere thanks and admiration for their effort to fix the problem so fast. I could install the right wrist not too late, and my customer's worry was resolved.
Thanks to you and your team's support, the customer could resume normal production with minimum loss and I could keep trust from them. -
Jorge Puerta on Google
(November 23, 2019, 2:07 pm)Hand in hand with the client, technology and innovation make a difference, great !!!!
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Juan Carlos Galicia on Google
(November 22, 2019, 10:25 pm)Is the intention perfect?
Service perfect 100% -
Josh Boorsma on Google
(September 18, 2019, 10:47 am)I recently bought a used robot from FSD for my small machine shop. FSD has been great to work with and stands behind their products 100 percent. I will definitely do business with them again for anything robotic.
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Veronique Cote on Google
(September 26, 2018, 5:50 pm)Great robotic service and support !
Photos of Factory Surplus Direct Inc.
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Questions & Answers
What is the phone number for Factory Surplus Direct Inc.?
The phone number for Factory Surplus Direct Inc. is (800) 825-3049.
Where is Factory Surplus Direct Inc. located?
Factory Surplus Direct Inc. is located at 570 Welland Ave Unit #2, St. Catharines, ON L2M 5V6, Canada
What is the internet address for Factory Surplus Direct Inc.?
The website (URL) for Factory Surplus Direct Inc. is: https://www.factorysurplusdirect.com/
What days are Factory Surplus Direct Inc. open?
Factory Surplus Direct Inc. is open:
Monday:9:00 AM – 5:00 PM
Tuesday:9:00 AM – 5:00 PM
Wednesday:9:00 AM – 5:00 PM
Thursday:9:00 AM – 5:00 PM
Friday:9:00 AM – 5:00 PM
Saturday:Closed
Sunday:Closed
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