Ravine Vineyard Estate Winery

This was our first time visiting Ravine, so we were pretty excited as we'd heard great things. It's important to note that we went on what seemed like a very busy day. We couldn't eat at the restaurant because there was a wedding that bought it out. We understood this. We decided to get a picnic basket for lunch, but had a lot of trouble getting anyone to help us. We stood and waited and watched other people do the same. We even saw two or three people just put items back and leave because no one was helping any of us. We were determined to stay and continue to try to experience Ravine.
When we did our wine tasting, the tasting room was packed, which again, we understood; it was a Saturday in Niagara and there was a wedding onsite as well. Again, no one was quick to help us. In between tastings (other people's tastings, not ours as we didn't really get to do one), the women behind the bar were talking to each other and sampling the wine as well. When one woman finally saw us, she welcomed us and then told us we'd have to be patient and wait our turn. We did this... for almost 10 minutes. As we were about to just leave, someone put down two glasses, poured some wine for us and disappeared. I can't tell you what that wine was.
I'm willing to admit this could have been an off day for Ravine, but the terrible service was every step of the way which leads me to believe that no one there is trained for a busy day or excellent customer service. I want to try to go back, but it's not a priority, unfortunately. Also, I can't even tell you much about the wine, or if it was good...which I hear it is!

Great place! Been there four different times to date and it’s always been excellent. Outside or inside seating are both good. Local and seasonal food. Take some time to visit the wine tasting bar in the adjacent building. Enjoy the outside bar during the summer time. Will continue to go back...

Michael was an excellent tour guide! Veey informative and fun! He answered all our questions and then some! Taught us about wine and the history of Ravine too. The wines were absolutely fabulous to top it all off!

Newest visit!!@!
Love this place so much!
Stopped in for a tasting with a group of friends and had a blast! Joel was serving us and he was the best! Very knowledgable and friendly! Great wine and great staff. Also recommended stopped at the bakery for treats and bread. And they offer an amazing wine club as well.

We try to stop by for lunch whenever we are in the area. Always fantastic...every single time. We were even able to purchase the ketchup and jelly that was part of our meal. They were building an event center last time we were there for lunch. I bet it would be a great place to hold an event.