Discount Car & Truck Rentals

Good experience but they should also offer other stuff required for moving home or appartmwnt

Amazing service and very helpful staff, great great place to rent a car... Thank you so much for your help.

The rental vehicle business is not a fun one to be in, as you can't tell if or when people will want what sort of vehicle and for how long. What sets one company apart from another is the level of customer service that they offer.

We needed a rental car for about a week while our car was in the body-shop after getting sideswiped a week earlier by an idiot who wasn't paying attention to his driving. The parts were ordered but luck would have it we had a terrible snow storm the day before we were scheduled to bring our car in. Needless to say it was a bad time for the rental companies as I am guessing quite a few cars got into accidents and there was near no cars to be had.

This is where Discount shone through for us. I get that if they don't have the exact car we'd like when we want it. They didn't try and BS or pull a fast one. I really like that they were upfront with what they had and worked with me to get something that would work.

When I went into the office to pick up the car the staff was really friendly. I would even go as far as to say they looked happy and was pleased to help us out. That energy is contagious and I left feeling in a really good mood. They took the time to explain all the points on the contract and what it means in real life terms, not in the legal mumbo. Then took us back to the depot garage to take a walk around the car and they were good at spotting any marks or damage that was noted on the sheet. They spent a bit to point out the nuances of the car like where the seat adjustments are and controls for the mirrors. Nothing worse that getting into a car that isn't yours and having to try and figure it out.

While we were filling in the paperwork you could hear the other employees taking phone calls and trying to explain that sorry we just don't have any more of that type of vehicle. You could tell that some of the callers were not being too polite but people at Discount were very professional and did try and offer alternatives. They were really trying to meet the needs.

Just from the way they handled what I can tell was a very stressful and not the best circumstance, I wouldn't hesitate to rent from this location again. They really earned my respect.

I've just had a truly positive experience thanks to the management of Discount Oakville after a very frustrating day. I must say that the team listened, understood my concerns and helped me get the issue resolved - including follow up calls after they had closed for the day. The manager was friendly, understanding and showed me what great customer service looks like - I will for sure be back & coffee is on me!