J & M Automotive

Great mechanic team! Great service! It's a long story, so I'll summarize.

After receiving some of the worst service I've ever experienced from another automotive shop, I set out to find a new mechanic. I found J&M Automotive.

From my first encounter with J&M Automotive when I booked a checkup because of muffler and a/c problems, to their friendly and informative giving of information without trying to intimidate, belittle, or take advantage of me because I'm a woman, to them quickly, correctly, without charging extra and remaining friendly they repaired the muffler fix that they did that I was not happy with, to always taking the time to answer questions I have without rushing me, this mechanic team have demonstrated to me on more than one occasion that doing a good job and providing great customer service is important to them!

There is no better praise than that I've referred my friends, my customers and my family there and I continue to bring my own car.

The building and waiting area is basic, a bit dusty and wheelchair accessible. The staff are very friendly, helpful and knowledgeable. The location off chemong is convenient and easy to find. They offer a drop-home service if leaving the car with them for the day.

Brought in our car without an appointment. They had our car back to us the following day! Reasonable quote, very honest people! Called and informed us on everything that was going on with the car. We will definitely be coming back and will be referring friends/ family to J&M!
Thanks again!

Derek and Jesse are professional, friendly and effective. But most of all, they have a ton of integrity - something hard to find these days.

Unlike the typical dealership where you feel like you're stuck in a glass jar full of mosquitoes, these guys are just real. They get you the best price on parts and charge more than a fair price for the labour. Last year I was in thinking I had something really wrong with my car, but was pleasantly surprised when they told me the issue was minor and a lot less to fix than I imagined. When I brought in my car today I had another great experience. Add consistency to their list too.

Keep up the great work guys!

As my car is getting older I was looking for a great and honest place for maintenance and repair. I was recommended by a work employee about how fantastic J&M was so I gave them a try. It has been over 5 years now and their team has always been professional and honest and fair and well you get the idea....

Great job team. Me and my family wants to say thank you. Merçi.

After a mobile mechanic had initially told me nothing was wrong with my van, then Dodge had quoted me $1,300 to replace the two front struts and do an alignment, I gave J&M a call.
Derek walked me through each step and was very informative as well as professional. As a first time car owner, I was skeptical to go anywhere but a dealership, but now know I will not go anywhere but J&M. They had diagnosed and fixed the problem within a few hours and at a cheaper cost. They care about their clients and will let you know what they feel is best to do, or if it can wait. I give them all my trust and hats off to them for being down to earth, reliable and professional.
Thanks guys!