The Hot Tub Superstore

Very easy to use website. And excellent customer service. Great company to deal with

The ordering to help was very efficient and we really enjoyed working with Scott. We know however are looking for a tracking number for over 4 days and getting no answer or email back. Does anyone know if they are ok at the office? We are concerned.

Great service, friendly staff, appreciated the fact they reviewed pictures I sent in to ensure proper parts were ordered. Once we sorted my requirements, delivery was within 36 hours... wow

I ordered a new Grundfos circulation pump and spent a couple of days trying to get it going. After testing it out of the tub, the flow rate was ridiculously poor. I called Scott he and asked me to email instead. He later referred me to the distributor email which said I was probably using it for the wrong application and that the pump works fine (I still have the pump in my possession). It's a hot tub circulation pump being used as a hot tub circulation pump. I was told "You can't replace a Corvette with a Lada." (This pump is actually considered an upgrade.) Scott is accepting the return and will "test the pump."
I understand that it is very rare for a new part not to work correctly but it was a struggle to get someone to look at this pump. Hopefully I can update this review with a happy ending!

Update: After returning the pump, I called back a month later to check the status. It was found to be working correctly (I still have no clue what went wrong.) Scott quickly offered to split the cost of testing the pump and shipping it back to me which I really appreciated. I think that’s pretty decent customer service.

Ordered a 2-speed pump for my hot tub: Scott confirmed the correct replacement part number before I ordered; Great price & fast shipping; installed & hot tub runs great. Excellent customer service: a part number error in the pump electrical cord was made right - Scott called and promptly sent a replacement. Thank you for all your help !