Ottawa Police Services

We came back to our parked car and found the driver side had been mashed in and mirror broken in a hit-and-run. We reported the accident here. The female officer could not have been more helpful in guiding my wife (the car owner) through the process. We did have a problem with the instructions to take the photo - the distortion in the loudspeaker was so high it was almost impossible to understand her. And, a loud boo to the City who demands that victims of an accident pay to be allowed to enter the photo facility! But, the staff get a 5.

My wife and I were visiting Ottawa as our last stop touring Canada on our 37th wedding anniversary. We decided to travel in our brand new car to see the sights. Luck was not shining on us, as we were struck from behind when we were stopped, in stop and go traffic, on the 401 East bound toward Ottawa. We're from the States and were completely unsure what to do given the traffic, location, and circumstances. Let's just say pretty shook up. The driver at fault was even more frustrating, offering no insight or support, nor asking if we were ok or even apologizing.
The car was drivable, and we really weren't comfortable on the highway, stuck where we were, so we exchanged papers and decided to get on our way and look into more what we had to do when we reached Ottawa.
Little did we know that it would be so difficult to get answers and reach the nearest OPP station. We decided to try the Ottawa Police Services on Elgin, to try to find out what we should do.
The front desk people were absolutely fantastic. They couldn't have been more helpful and assisted us through the whole process. They even contacted the OPP for us to find out what the Ottawa staff could do to help us file everything we needed to without sending us two hours out of our way to report an accident that wasn't even our fault.
If I could give these folks ten stars I would.
On a side note, we were visiting just this past weekend during the big marathon. Quite a few Ottawa Officers out providing support services to the races, that I was able to witness. Each Officer was extremely professional, helpful, considerate, and outstanding in everyway. I would guess I witnessed more than 50 plus officers each dealing with different situations, from directing traffic, assisting with the crowds crossing streets, bicycle riders who weren't necessarily thinking they needed to stop for anything, and other situations, that they handled with ease and grace and often with a smile on their face.
Perhaps if we treat others with respect, then that will be returned.
Thank you so much Ottawa Police Services.