McKenzie Homes

New home purchase, and although I love my home customer service is a nightmare. Warranty work that needs to be done does eventually get addressed but they are slow. It may or may not get done to your satisfaction. Make sure you complete your new home warranty forms , 30 day, 1yr, etc. and be sure to complete the Tarion forms on the Tarion Website too. This is very important for any follow up as the forms the builder provides are only for his use. Tarion does not get copies of those. I found this out the hard way, you can read the response below that I received directly from Tarion.

"With regards to your 30-Day and Year-End form, if you have submitted them directly to your builder, they are not obligated to submit the forms to Tarion, this is the homeowners responsibility. The submission of claim forms to Tarion gives us jurisdiction to assist you if your builder does not uphold their obligation to fulfill their warranty coverage. Upon review of your file, I do not see any records of forms submitted to us.
Your builder is responsible for resolving your claim items that are warranted regardless of whether you ask for Tarion's help. There are other possible ways to get your warranty claims resolved, such as through the civil court system, or through private arbitration or mediation. The alternative resolution methods available to you may depend on what you and your builder agree to. If you choose to resolve your claim through alternative methods, you should ensure that you have complied with warranty timing requirements. We also recommend that you seek legal advice."

Trevor and Jared and the rest of the team have been amazing. Communication and follow through has been really consistent. They have been really organized and have put a strong focus on the relationship understanding what we need.

We would definitely recommend you for anyone in the market for a home built right.

Christopher Murray

Trust me guys they do care of there customers after sale. I had some problems in my house and they were really quick and professional to resolve all of them. They have a good team of Jackie, dwayne, sherry and all others. Keep up👍👍

We can't even begin to explain how happy we are with our new house and with McKenzie Homes. From start to finish, it was nothing short of fabulous. We have enjoyed every step of the way including choosing our finishes and colours. Working with Jackie made the process not only stress-free but incredibly enjoyable. She was professional, approachable and always right there when we needed something. Jackie responded to all our questions (and there were many) with a smile and quickly.

Our appreciation for McKenzie homes doesn't stop at Jackie but also extends to the rest of the employees there as well. Working with Trevor, Jarod, Barry, Beth, Andrew and Sherry has been wonderful. We appreciate everything McKenzie has done for our family and would recommend anyone to build with McKenzie homes.