Chuck's Roadhouse Bar & Grill

Went for a steak dinner with a friend. My steak came quickly but without a fork so I decided to wait for my friends order. 10 minutes later I was able to attain a fork and by that time my steak was cold. 25 minutes later my friend got his steak and when we talked to the manager and staff, they insisted that we were trying to get a free meal.
My friend that I was with goes to this location about 60 times a year or more and was appalled that they wouldn't even apologize or acknowledge that a mistake was made. It eventually turned into a full blown argument and we left, yet my friend covered the bill which was not even discounted and still left a 20 percent tip. It was a horrible experience to say the least. I was super hungry and did enjoy my cold steak and soggy corn. I will contact head office and try to at least get an apology. We don't care about cheap steak, and we both like chucks but the manager and bar staff were rude at best. I'm in the food and beverage industry and I would have treated the situation with a lot more integrity. Love chucks but my recent experience was very lame.......cold food....colder staff response. Not sure if I'll be going back, if I do,..it will be when Heather is working, she seems to be the glue that holds that place together. Chow.

True to their claim, the prices are very reasonable. My husband had their burger and fries and thoroughly enjoyed it. My lunch was a little problematic. On the positive side, our server realized that my crab cakes had been sitting there entirely too long and asked them to make them fresh. She told us this when she brought my husband's meal and my small side salad. On the downside, my husband, who was eating quite slowly waiting for my meal to arrive, was almost entirely done his meal before my crab cakes showed up. I ate one and took the other to go. I didn't feel I'd had lunch at all. It's obviously a well liked place though. It was busy the whole time.