Roto-Rooter Plumbing & Water Cleanup

• Shamit Barua on Google
  
  
  (February 22, 2019, 2:24 pm)

  I read good reviews and expected high. But found them not professional enough. I was booked for 9am (I was not given a time range). Called several times for their exact time me of arrival but they were not sure when scheduled a plumbing technician would finish previous job. I had to reschedule. This time I was told he would arrive at 5pm. I called several times again and finally came at 6:25pm. Though all work ended well. I found the technician not enough experienced and as he sealed new wash basin on top of existing dirt and I had to scrub over so hard to get rid of it. After a installation, he found a leak because a part was incorrectly installed and hence broke. It needed rework and hence he took extra time. I also had to give him hand in the process. Parts were very expensive. If I was told regarding part costs, I could have arranged them from home depot across the street. I did not find it justified that I was charged for 3.5 hours. I will not come back to them.

• Matt M on Google
  
  
  (February 1, 2019, 12:17 am)

  I called them at 6:30 in the morning with frozen pipes and they were very quick to send someone over. Before hand they called me and fully explained what they would be doing and how the pricing worked.
  
  When the tech arrived he was professional, respectful and cognizant of the fact I was being charged per hour. He did his work efficiently while answering all my questions. Afterwards he gave me some tips and advise on to how to prevent the problem in the future.
  
  I was very happy with their service.

• Jeanette Kim on Google
  
  
  (December 19, 2018, 10:59 pm)

  Eric is the absolute BEST! He is hardworking, friendly, explained what he was going to do clearly and fully but most importantly, he is honest. He gave me different options for a solution, which provided me great peace of mind. He is trustworthy and the only plumber I will call from now on. I couldn't be happier with the work he completed in my home. He is someone who knows his job well and its evident that he loves what he does. I will absolutely be calling him back :) Thank you!

• Stephanie on Google
  
  
  (September 11, 2018, 3:32 pm)

  We had what we presumed a leaky pipe coming from our upstairs bathroom. We called rotor rooter and the technician came within the hour! Andrew was awesome! He saw the problem and and fixed it right away. Very friendly and funny. He made an unpleasant situation pleasant and enjoyable! Thank you rotor rooter! You have gained lifetime clients.

• Benjamin Cheng on Google
  
  
  (May 1, 2018, 11:31 pm)

  Had them couple times over, but all of those was when my mother was at home instead of me, this time I was home and I saw the entire process, it was simply amazing of how fast the technician can do the job. I had a minor leak in the basement, thought it was the pipe, Andre #084 came in with an instant identification saying it's the gasket, and it was, he had a great attitude towards everything, it's like meeting a person who's always happy, and can solve pretty much anything. The entire process did not take longer than 45 minutes (mind you it's the gasket so he had to remove the toilet). Great work dude, nice meeting ya, this will definitely be a five star, call them if you need a friendly and cool company to come to your house.

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