Wenda Allicock Legal Services

Wenda stepped me through all the issues before me. Gave me clear options and educated me in LTB issues that I never knew existed. Thank you so much for helping me through to a VERY favourable decision from the LTB.

Fabulous, simply absolutely fabulous. We contacted Wenda to gather some information how to deal with a landlord/ occupant issue.
She gave us sound legal advice and referred us to another firm, that she knew would serve our needs better.
We really appreciate her honesty, directness and professionalism
Highly recommend Wenda

Hi Marilynn:

The 5 stars are for Wenda Allicock. It is true, she did refer you do me to discuss your matter.

You and I did speak on September 4, 2018. And, I would like to provide my response. First of all, I would like to say that I am sorry you feel that you have been let down by me. You know that as soon as I became aware of that you were unhappy - via this review back in October - I immediately called you twice to attempt to find a good conclusion to this matter, but you hung up on me and declined any other calls from me.

I believe that in fairness, you should include in your review that you knew by mutual agreement our scheduled appointment would be after September 4, 2018 was to be rescheduled by you when you could use a working printer in order for you to provide me with the written facts of the case for a meeting that was to be scheduled. I never received anything pertaining to your case from you, or any further contact from you.

My notes from September 4, 2018 indicate that you were to call me back when you could provide documentation. However, you did not ever call me back, therefore, I assumed you had retained someone else, or didn’t require my services.

You did advise you were relying on your sister`s printer as your printer was not presently operational when we spoke on September 04, 2018

You did advise that you would contact me once you could provide the documents in support of your matter. I did not hear back from you after September 04, 2018 to reschedule the appointment, which means there were no voice messages left to return, as you did not call me back, therefore, I assumed you did not require my services.
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Regardless of that, I did advise you that we did have to meet so that I could complete a conflict check and verify your identity, and have my retainer agreement completed and signed by you, otherwise I would not be in compliance with our governing body, the Law Society of Ontario.

Unfortunately, you did not call me back, and you are correct, I did not call you back to reschedule a meeting as explained above. On September 4, 2018 our only time of contact, I did explain that when we met I am required to verify the identity of all clients and perform a conflict check on all witnesses on your side and for the adverse party. This must be done with every potential client as well as the opposing parties and witnesses, all of which I cannot do without a meeting with the client.

I also explained to you that I must receive a signed retainer with client instructions, and my fee, which I quoted to you. Most importantly, I cannot act for a client without instructions. You did not provide me with instructions in which to act upon, or any paperwork concerning your case. I did explain this to you on September 04, 2018 during our telephone conversation, and I thought you understood this.

Your acknowledgement that you would call me once you had the documents indicated to me that you did. I am sorry you feel let down, but if I do not meet a person in person and conduct the outlined checks and receive client instructions, then I cannot act for the client. This would put me in violation of my ethical and the standards the requirements of our governing body.

I wish you the best in the future.

Yours truly,
Olivia Humphreys