HealthWorks WNY

After all the horrible reviews I showed up 20 minutes early expecting the worst appointment was for 3:30 was out the door at 3:39

So I am going to give an in depth look at Healthworks Ridge Road. I have had a drug test, PPD reading and now a work related injury. Just know first off that there yes of course will be a wait. Never expect to be in and out. This is just like a normal doctor's office. However they specialize in work related wellness so its a very hot commodity. Not many places offer services like this, therefore it is always busy. It seems the receptionist is always professional but thats it. Never really goes out of their way to be polite but never rude. Nurses are usually nice. I signed in on paper at 8:15 for an 8:30 appointment for the last appointment. This was a work related injury appointment. People were actually in and out while I was waiting so they were seeing people quick. I was actually seen at 9:00. The nurse I had was wonderful and polite. She toom my vitals, and asked what happened. I signed some forms and they got my records related to the injury. Then I was seen by the PA. Very kind gentleman and very professional. And finally I was all set. I actually left at 9:30 with the discharge paperwork. Appointment totalled about an hour and 15 minutes from arrival to leaving. About the length of an average doctor's appointment.

As for PPD test and drug testing, yes you will wait. The nurses are all busy and so are the physicians. That happens when they see a hundred people a day. Obviously make an appointment. Do not be that guy that walks in and expects to be seen before the appointment people. You will wait a very long time until somebody is free if you walk in. So if you walk in expect to wait, possibly even a few hours. Now if you make an appointment I recommend getting there 15 minutes early. And expect up to a 40 minute wait. This is nothing new with any medical place. They are busy. So you may need to take a day or half day off work, don't say you can't afford it because honestly you probably can't afford being fired for not getting your tests up to date. The actual PPD and drug test take seconds but obviously its waiting to get back there. Either way you're going to wait. Be patient. If you wait half an hour and nothing feel free to just ask how much longer. Last time I went they actually forgot about me because they changed sign in sheets. I waited about an hour and a half that day but they apologized for forgetting me and then got me in immediately. Usually they get you back there only after a little wait, but be prepared for a wait even for a quick test.

My real reccomendation, unless your job requires you to come here, see if your normal doctor can read a PPD like mine did. My doctor's office can give and read a PPD which I have been doing since they told me. Theres also a few places I can get a drug test so I really stopped going here unless needed. Not because of the wait but because its much more convenient going to my normal Doctor's office and a Quest diagnostic for a drug test. I recommend you see if you can do that as well. However if you can't, don't fear. It is not that awful of a place. Just go and expect to wait up to an hour. As long as you understand there will probably be a wait, which is nothing new with any medical facility, you will be okay. They don't sabotage you. They are honest, and they will gladly do physicals and other tests if you have to go there.

Overall the place is clean, there is a public restroom in the waiting room, plenty of seating, the staff is professional, and yes, theres gonna be a little wait. I would recommend this place if you have to go to a healthworks.

I just had to post a review because after reading the other reviews here I was afraid I'd be waiting forever, but I had a good experience! I got a new job and had to come to this specific place for a physical. I made sure to come right when they opened because I didn't have an appointment. They were actually open earlier than what shows on Google - I signed in at 7:50. Everyone was polite. Some more friendly than others, but no one was rude at all. The physician himself was a super nice guy! I was in and out and on my way and was SO thrilled that I wanted to add my 2 cents here. Now maybe someone reading this won't be dreading going and trying to avoid it as long as possible like I did after reading all the other bad reviews! Lol Definitely go early though to help with wait times

Had to visit for DOT physical. Was nervous due to previous posts. However my visit was smooth, staff was nice(and quick). In at 8am (no appt) out by 9.