| DETAILS: | Electronics store, Store, |
|---|---|
| Address: | 4105 Seneca St, Buffalo, NY 14224, USA |
| Zip code: | 14224 |
| Phone: | (716) 608-0009 |
| Website: | https://rosemicrosolutions.myshopify.com/ |
I have had my loupes from Rose Micro Solutions for the last 8 years and have used them and the light source every week since the purchase. 3 weeks ago, my loupes fell off the edge of the desk and shattered beyond repair. Donna asked me to send them back (she sent me a shipping label even!) for the tech team to take a look to see if they could repair it. They were beyond repair but Rose MS called me and offered to replace that pair with a new one for the price of the repair rather than full price for a new one....AMAZING!!!! This day and age, its hard to come by good customer service much less an excellent company with excellent products!!!! Thanks soo soo much!!!! I'm sure I will love this pair like I did the last pair.
Amazing customer service!!! They were beyond helpful and I highly recommend them to anyone, especially if you are purchasing loupes for the first time!
I love my loupes from Rose. The main reason is the customer service. I have used them for over 5 years. I needed new frames and based on my loupes they walked me through the best fit for me. I was nervous not being able to try them on first but have been completely satisfied with my purchase! Thank you so much Donna!
I have had a pair of loupes with a light for several years. I've only had 2 problems with them and both times the customer service has been outstanding. I didn't have to jump through hoops to prove when and where I bought them or even show a receipt. Having to ship them off for repairs is daunting since I can't work without them, but the turnaround has been about a week!!
The phone number for Rose Micro Solutions is (716) 608-0009.
Rose Micro Solutions is located at 4105 Seneca St, Buffalo, NY 14224, USA
The website (URL) for Rose Micro Solutions is: https://rosemicrosolutions.myshopify.com/