Creekside Terrace - Broadstreet Properties Ltd.

Very good place to rent an apartment. A few small concerns but the friendly staff always take care of you. They have a lot on their plate but eventually things get done. I wish to thank all staff & the management

Being a previous employee with Broadsheet Properties, there are a few things that really stood out to me. I was really impressed with the quality and presence of their senior leadership team. They took the time to visit the properties and connect with Property Managers.

I was also really impressed with the quality of training provided. Their eLearnings are extensive and really well put together. The onboarding process was very organized and everything was ready to go first day without any issues.

Overall this is a really great place to work. This is a growing organization with a really good culture, that you want to be a part of.

Pros:
1. Clean units
2. Good water pressure and hot water
3. Maintenance, the 1 time I've required it, was fairly quick, friendly and effective
4. Lots of plugs in each room
5. Decent closet space
6. Some units have large laundry rooms which double as some extra storage
7. Heating - TBD as haven't been here during winter
8. Dog park/small fenced area
9. Nice nearby paths for walking/jogging
10. Lots of nearby stores and grocery
11. Parking lots and shared spaces tend to be kept clean and well maintained

Cons:
1. Customer service - Local office is near-impossible to get on the phone and even though they advertise 24/7 support you are almost always routed to their BC call centre. They are however unable to assist on some items and can only document items for the local staff to do. The frustrating part is that the local staff are slow to respond even on time-sensitive issues even when they are getting contacted by their call centre to contact their customers. (some room here for some process improvements & or staffing increases)
2. AC unit is not central and is instead a wall-mounted unit that is great for cooling the room it is in but it is not effective at reaching the rest of the unit (bedrooms)
3. Noise - Units are not built with any sort of sound-proofing as any walking from those in the unit above or your other neighbors sounds can be hard quite clearly through the walls.
- This includes dogs, since they are allowed, and the dependency on the owners of being responsible. Unfortunately, dog owners are not always considerate as you can have dogs barking late at night for extended periods of time as the owners likely left the home, unattended when they go out
4. Appliances - Older / cheap appliance that do function but nothing to write home about
5. No on-site storage
6. Poorly managed parking with some tenants being forced to park a considerable distance from their building and visitor parking being very close
7. Each unit can be buzzed by someone at the front door to be let in however the volume on the buzzer in the unit is so low that it can't be heard if you are in one of the bedrooms.

I have lived here for 8.5 years and love it.
I especially love that I can have my 80 pound chocolate lab with me.
To me the floor plan and storage is unbeatable for the rent charged. Over the years I have seen changes in staff and they have all been friendly,efficient and accommodating. Maintenance calls are done quickly and always professional. I guess you can’t please everyone on every aspect but I find if you go into the office and talk face to face they will do everything they can to help.
I’m blessed with wonderful neighbours and staff - knowing if I have to leave on a trip my belongings are being watched over.
Thank Broadstreet for making me feel safe - can’t put a price on that. IanywheAnywhereanywhere else.