Mac Roofing & Siding Inc.

• FRANK PASACRETA on Google
  
  
  (June 15, 2016, 10:11 pm)

  I was searching for a roofing contractor to help with a problem with a torch down roof over top of a crawl space in our complex. This was an odd issue in that the unit is only 5 years old and has a small leak located somewhere in the centre of the roof right around the drain. I had contacted the original contractor who installed the roof and they sent out two installers to assess the cause of the leak. The Installers told me the leak was the result of a defective drain/flashing and that the torch down in the surrounding area would need to be removed and the drain/flashing replaced. A short time later I received a call from the company receptionist who advised me that the company would not repair the problem as the drain/flashing was not warranted. She claimed that only the torch down membrane was warranted. She further added that the manager had made this decision and if I wanted them to fix the problem I would have to agree to pay for the service and material.
  
  Needless to say I was stunned since the drain/flashing and the membrane make up in integral part of the roof.
  
  In any event since I had lost all confidence in the trustworthiness of the original contractor "Best Quality Roofing" I thought better to find a reputable contractor to inspect the roof and advise as to the best course to follow and to provide an estimate of the repairs. I searched for a suitable contractor and finally settled on MAC Roofing. They seemed to specialize in torch down roofing.
  
  I was pleasantly surprised when the owner, Todd McDonald, called me personally and agreed to come by to examine the problem. Todd came by yesterday and I explained the problem with the original contractor who would not provide any assistance unless I agreed to pay for the repairs. I also explained to Todd that from my reading of the roofing guarantee it specified 10 year labour guarantee and 20 year manufacture warranty. I was a bit concerned that when Todd realized that the problem appeared to be covered by a warranty he would suggest that go back and press the original contractor to take responsibility for the repairs and say that there was nothing that he could do and leave.
  
  To my surprise Todd offered to assess the situation and we proceeded to expose the area that appeared to be the cause of the leak and then proceed to the crawl space to examine that area. Todd made several suggestions on how I could narrow down where the leak might be originating from. He had several thought on what might be causing the problem and suggested I focus on those and call him if I needed further help. He spent about 45 minutes with me. I proceeded to follow his suggestions and as I proceeded I called to Todd to provide feedback and to seek his further advice on what to do next. He showed amazing patience and provided helpful suggestions on what to do next. I called him three times and each time he answered the phone quickly and provided helpful guidance on what to do.
  
  Todd did all of this while at the same time suggesting that at the end of the day when we have it figured out I should press the original contractor to honour the warranty. He also provided information on the manufacturers of both the drain/flashing and the torch down so I could contact them if needed.
  
  In short he was wonderful. I only wish there were more contractors like Todd. He is someone who instantly makes you feel like you matter and he is there to help. Many, many thanks Todd for your patience and assistance.
  
  Frank Pasacreta
  Coquitlam BC

• Carolyn McDonald on Google
  
  
  (February 3, 2014, 1:34 am)

  We looked into quite a few other roofing companies when we decided to re-roof our flat roof condo located in Langley, B.C. After reviewing all, we chose Mac Roofing. Their detailed quote providing specifications, top-rated products to be used, excellent warranty and excellent credentials helped us with our choice. The owner, Todd McDonald proved to be a very experienced and polite professional. The result was a job well done by Todd and his crew! We would recommend this company to anyone looking for torch on roofing.
  
  

• Mary-Beth Whyte on Google
  
  
  (January 14, 2014, 3:22 am)

  Mac Roofing Inc. did an exceptional job using torch on roofing on my garage in Horseshoe Bay, West Vancouver. They stripped the old roof down to the plywood sheathing, graded a slope so all the water would run towards the drains in each corner and installed new aluminum flashing around the cap rail. They were in and out in less than one day and you wouldn't have even known they were there! The only clue was that they left my property cleaner than before they arrived!
  I would highly recommend Todd and his crew at Mac Roofing Inc. for any torch on roofing job to any of my friends, family and clients who need their torch on roof replaced or repaired!
  

• Laura Skelton on Google
  
  
  (January 13, 2014, 9:08 pm)

  The BEST in the business. Job was done on time and was top-notch. I've recommended to several other homeowner friends who require roofing work as they are fast, professional and extremely efficient. Don't bother looking anywhere else.

Mac Roofing & Siding Inc. - Home | Facebook

Mac Roofing & Siding Inc., West Vancouver, BC. 119 likes. Mac Roofing specializes in flat and low slope roof conversions and Hardi siding for residential...

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