Budget Rent-a-Car Vancouver International Airport (YVR)

• Andy on Google
  
  
  (February 13, 2019, 5:18 pm)

  They stayed open late for me to get my car when my flight was delayed. I requested a four wheel drive, and they accommodated at no extra charge. Car is brand new and beautiful - what a nice way to spend a week. Of course, there were some standard upsells, but the agent didn’t fight with me. Very good experience.

• J M on Google
  
  
  (January 22, 2019, 5:56 am)

  Great service by Tariq, we were in and out of there very quickly on pick up and return. The car was in good condition and the one spot with slight damage had been clearly marked to avoid any issues afterwards. We were offered an upgrade at a very reasonable price which we declined but it was appreciated. No issues whatsoever with our rental booked through Costco.ca ....which has proven to be some of the best prices available and I use that service regularly.

• Niko Quiddaoen on Google
  
  
  (October 13, 2018, 7:11 am)

  Despite the multiple amount of horrid reviews, my experience with the YVR Budget Rent-a-Car was actually not too bad. All it took was a little bit of patience and understanding, and everything else went as smooth as silk. Jason was a delight to deal with, promptly explaining the necessary details involved with renting a vehicle (this was my first time), and when I declined the $39/day liability coverage package, he kindly explained why it was important to add it on. I was a bit disappointed when he rented me a Ford Flex instead of the Ford Explorer I wanted (he said there were no Ford Explorers available at the moment) but the website did say Ford Explorer OR SIMILAR, so it was to be expected. The wait was a little long as well, since we had to wait for the vehicle to be returned and inspected, but other than that everything went splendidly. This shall now be my go-to place for my car rental needs.
  
  Edit: I came a second time to rent a vehicle (again of the Ford Explorer or similar type), and the employee that dealt with us was even better than the first. Sam, I cannot thank you enough for your patience, understanding, and excellent customer service. While they were originally going to loan me the Ford Flex again, I kindly insisted that I would like to give the Explorer a try this time, and Sam made sure that the next Explorer that came in would be mine. When he had sorted everything out and he had finished dealing with us, he kept glancing at the door for our vehicle, ready to bolt outside and claim the next Explorer that comes in. He even gave us a complimentary bottle of water while we waited! After getting our vehicle, we drove home to grab our luggage and realized along the way that it would be better to use our family car for our U.S. road trip rather than pay for a rental. We returned to Budget an hour later, fully intending to apologize and pay for a day's use, but Sam, who was pleasantly surprised to see us and took over the other employee who was dealing with us the second time around, completely understood and gave us a full refund, not even charging us for the time and the gas we've used on the vehicle. Truly, truly spectacular service. We will be back. Thank you so much, Budget!

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