I know a Guy IT

Fixed the laptop the same day!

I have had multiple phones and computers repaired here. He has even donated his services for a senior that was down on his luck I was helping. Fantastic and fast repairs. I trust him completely to leave my “whole life” with.

IKAG provides professional and top quality service. He was able to help me understand my computer problem and made some great suggestions to fix it. I would highly recommend him.

After having learned that my new laptop had to be completely set up from square one I was overwhelmed. The spotty WIFI in my area along with the complete lack of knowledge for new computer set up I was lost and pressed for time to have my laptop ready for upcoming start dates. I frantically Googled "Computer fix it Companies" which is where I happened upon Robert, and am so incredibly happy that I did! I'm quite certain that when he answered the phone there was a blurry mess of mixed vocabulary that spilled out from the frustrated and panicked state I was in. I felt very relieved by his calm, professional and understanding responses. As suggested, I went straight to him for further discussion about my Laptop. Robert had a very welcoming and professional demeanor upon arrival. The was no denying he knew his stuff but was also kind enough to adjust his computer language during our discussion to a level that even I could understand. He was thorough about collecting specifics that were needed to get everything I had hoped to have in order for my customized user needs and wants. Although I was speaking in a very confusing, and clearly uneducated on the subject gibberish attempting to explain what I wanted, he didn't make me feel embarrassed or uncomfortable about it at all. In fact he even gave me a couple of useful tips and some interesting new knowledge for my computer that I have used successfully ever since. The fee for his service was incredibly reasonable and he got everything I had asked for, a couple of "hoped for's" and even a "need to have" or two, installed and ready for me right on time for pick up as discussed.
My laptop is running flawlessly and I am at ease knowing help is just a phone call and drop off away.
I will not go anywhere else now that "I Know A Guy IT"! ;-) he will be my go-to for all future IT needs, and with my 8 year old son now using computers for online learning during Covid, I'm guessing he'll be seeing us quite frequently! (lol)
I 100% recommend him with confidence and will be doing just that with all my friends and family. Thanks so much for everything! We'll be seeing you soon!

Kindly,

(A much calmer) Cristie :)

Robert was very kind and listened to my concerns. Kept me up to date while he was fixing my laptop. Critical path error after the windows 10 upgrade.
I would recommend Robert for your computer needs.