Poets Cove Resort & Spa

(5 Reviews)
9801 Spalding Rd, Pender Island, BC V0N 2M3, Canada

Contacts

DETAILS: Lodging, Spa,
Address: 9801 Spalding Rd, Pender Island, BC V0N 2M3, Canada
Postal code: V0N 2M3
Phone: (250) 629-2100
Website: http://www.poetscove.com/

Customer Ratings and Reviews

  • Ashley Looye on Google

    (April 3, 2019, 11:28 pm)

    Harboured here! And amazing place. Beautiful views amazing accomodations.

  • Jessica Birnie on Google

    (April 3, 2019, 6:13 pm)

    I came to Poet's Cove the last weekend of March with four other friends. We were celebrating a birthday, which we let the front desk know. They didn't offer any extras, not that this was necessarily expected - just so you know. I was not the one who made the booking but we all stayed in the same cottage for the duration of the weekend.

    We booked through Groupon for a private cottage for two nights. The cottage was advertised as having Wifi, cable, a "fully stocked" kitchen, and a private hot tub. The photos on the website looked beautiful, the décor looked modern.

    The first thing I noticed upon arrival was that the photos on the website looked nothing like the cottage we booked. It seemed much smaller, much less modern. For the price of the hotel, I expected soft, poofy bedding. Instead, the bedding was cheap, scratchy, and old. The sheets were yellowed and literally had holes in them, the duvet was thin and cheap feeling. With hard, embroidered pillows, it felt like staying at my great-great-aunt's house.

    When we arrived, the WiFi did not work. We were told to use a neighbouring cabin's WiFi, which did not reach our cottage. After a day of using our data and another call to complain, they realized they had not even put a router in our cottage, and they had to come install one. The couch sofa bed was covered in crumbs and had not been cleaned - our guest sleeping on the sofa bed was told to "sleep on top of it" couch-style. We did not pay to couch surf.

    The hot tub became cold after a few hours, and did not warm up for the entire rest of the weekend. We were told by a maintenance man that the neighbouring cottage's hot tub had been prepared for our enjoyment. Well, it turns out there was someone STAYING in the neighbouring cabin that was none too happy about that. And, additionally, it was so dirty that I wasn't able to stomach staying in it - dirt, bugs and HAIR floated up all around me.

    The "fully stocked" kitchen included one pot, one pan, three wine glasses, two robes, only two towels in the main bathroom (this cabin is supposed to house six).

    Over the course of the weekend we had to make so many calls to the front desk (not all of which were even answered, or were answered rudely and unhelpfully) that it put a damper on the entire trip.

    At the end of the trip we were so upset with the service that we waited around to speak with a manger. She said that because we were Groupon customers, they would not offer any form of compensation on our current stay - she offered us a discount if we came back during peak season. Given our stay, we were not comfortable coming back. We ended up being offered $20 each off brunch at the restaurant. At the restaurant, our bill still ended up being exorbitantly expensive, and they would not show us our bills - they wrote down our totals on one piece of paper. I should say that the manager was very nice, but the compensation offered in my eyes was unacceptable, given the circumstances.

    I understood before arriving that not all the facilities would be open, but I was not expecting that the facilities that *were* open would have maintenance coming and going. Because our own hot tub didn't work and the neighbour's hot tub was ~surprisingly occupied~, we went to use the resort hot tub. We found this was, as well, quite cool, the jets didn't appear to properly work, and there were maintenance people loudly talking and installing a camera directly next to us, a ladder not in use directly in the way of the view. All in all, the resort was simply not ready for people to be there.

    I understand that we came during the off season, and that we got a discount, but it was still very expensive and we were still paying to stay at what was supposed to be a four star resort. It was embarrassing, disappointing, and I will not be coming back. If you're going to come here, absolutely do not come on a Groupon, where you will apparently be treated like a second class guest, and don't bother coming in the off season.

    The views and the resort in general were still very beautiful.

  • Adrian Alblas on Google

    (March 17, 2019, 8:40 pm)

    This place was worth the trip from Vancouver. Very beautiful and relaxing location. We had a great time and was well taken care of by the staff here, super accommodating and helpful. The spa was perfect and highly recommend it if you visit here. You can tell the place is run by top notch people. Thank you ????????

  • Alex H on Google

    (September 26, 2018, 6:16 pm)

    We got married at Poet's last month and it was so wonderful! The location was beautiful, the staff was super helpful and accommodating from the planning stages right up to the day of the wedding. Their team made sure everything went smoothly and listened to all of our needs. Plus, the food was amazing!

    All of our guests loved Pender Island and Poets Cove, and I would definitely recommend having your wedding here or even just staying for a weekend :) Thanks again!

  • Dave Greenhalgh on Google

    (August 26, 2018, 3:55 am)

    My wife and I spent 3 nights here and we absolutely loved our stay. Smoke from all the BC wildfires took away the views however it didn't ruin it for us either. The only downsides I can offer up is that there was no air conditioning in the room and the mattress was not that great. The room was nice and the view from the patio was amazing. We ate both breakfast and dinner at the resort and both were decent. I would also highly recommend the spa as it was an excellent experience for both of us. We will definitely be coming back in the future.

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Poets Cove Resort & Spa On the Web

Contact - Poets Cove Resort & Spa

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Questions & Answers

What is the phone number for Poets Cove Resort & Spa?

The phone number for Poets Cove Resort & Spa is (250) 629-2100.


Where is Poets Cove Resort & Spa located?

Poets Cove Resort & Spa is located at 9801 Spalding Rd, Pender Island, BC V0N 2M3, Canada


What is the internet address for Poets Cove Resort & Spa?

The website (URL) for Poets Cove Resort & Spa is: http://www.poetscove.com/



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