Easthill Medical and Walk-In Clinic

Torn with this clinic, love my doctor, receptionists are typically lovely. Only grip I really have is we can hardly get through on the phone lines, I understand this is an ongoing issue, but still, it's an issue. Just frustrating to drive half way across the city to "see" if we can get in. To thier credit, they have been accommodating to us. Just hope they can figure their phone system out.

Walk-in was quick compared to other clinics and the doctor was good. He was friendly and to the point. I appreciated that my time was valued and that the doctor would follow-up. Note: This is not my regular clinic.

Could use improvement at reception as they skipped me as a walk-in patient, until I approached the desk. I knew they skipped me by 2 patients as they cycled through everyone who arrived before me and started to take patients after me. The receptionist did call out once only, which it was hard to hear. I'm assuming that's probably when she potentially called my name behind the desk and plexiglass (normally clinics call out a name loudly and clearly, say it a few times and talk to the patient room area vs. behind there desk). I approached the front desk after the 2 patients were called who showed up after my arrival as I realized she skipped me or took me off the list without trying to see if I was there (which I was in the clinic the whole time sitting). I politely asked the front desk how much longer of a wait it could be, which she had to look up my information again which was a second notification that they skipped me. She did rectify the situation by putting me next on the list which I appreciated, but I was disappointed that it occured. Also, they never asked me the usual question if my information was current. After leaving the clinic I realized my info was not current on my prescription. Additionally, not sure if the receptionist had an off day, but she could be friendlier while assisting her patients. I never brought up the issue to avoid embarrassing her; however, due to this particular experience I believe it's a concern that needs to be addressed for this clinic to become more successful.

Update: the receptionist did call me afterwards that day and apologized. She explained she forgot to put my name on the list and apologized for the tension I witnessed between the staff members. I think it was commendable that she took accountability and took the time to discuss the situation. I really appreciated it. As the only receptionist in on the weekend, I can understand the amount of workload she had to manage and the stress she was under that day. I appreciated her for reaching out. It truly was meaningful.

This is not my normal clinic to come to, I only use it for walk-in. The clinic has always been very accommodating when I've had to come here, and not usually too terrible of a wait time. They are very hard to get ahold of on the phone, but I have that issue with my family doctor as well. I have never had any complaints about any of the staff I've encountered here! Keep up the good work! Everyone is short staffed right now, no matter what industry you're in, everyone is doing the best they can with what they have available!