Banff Service | Mechanic

We were on our way to Banff for a three days camping but had trailer flat tire along Highway 1 west to banff. We replace it with our spare bald tire and decided to push through thingking we could just get it repaired in Canadian tire near Canmore while camping. We were suprized to hear from Canadian tire in Canmore that they cannot accept us as they are busy and fully booked. We called ither small shop and same they are fully booked and waiting time is 4 days. We called almost every shop but no one wanted to take us. Our last call was Banff Services / Mechanic and amazingly a nice lady answered the phone ( I think her name is Carol) accepted us and was willing to help. We drove to the shop approx 6 mins away from campsite in Tunnel Mountain. We stated that we couldnt rialsk driving back with a bald tire and needing to get the tire fix. They were very nice and accomodating. They took a look at it and stated the tire is unrepairable as the extent of the damaged is on the side. They offered a fair and honest qoute for a new tire replacement hence, they it would take another day for it to arrived as they dont have a trailer tire in stock. They went aboved and beyond to help us get a new tire which made our travel safe back home.

Thank you very much. Your company is being run by awesome and amazing people.

Banff service mechanic could not help us with our cars transmission but they were so helpful and friendly they made a stressful situation into something really special and memorable.

Offering their time during such a busy period to check out our car and not even charge us for the assistance really goes above and beyond anything I have ever experienced before.

We had a transmission issue with our Ford Fiesta 2011 and looked to Banff Service for assistance as they were easy to reach from the highway.

Though fully booked they managed to slip us in during a cancellation. Unfortunately the problem wasn't one they were equipped to fix but they charged us nothing and we couldn't be more grateful that we were able to receive such a swift response.

The staff were superbly friendly and patient with directing us to other services as well. Couldn't have asked for more.

I pulled into my campsite in Banff on a Sunday night and noticed a piece of metal in one of my tires. Fearing the worst, I was at Banff Service first thing Monday morning, hoping they could get my car in to take a look at it. They were able to bring my car in right away, pull out the metal, and confirm that the tire had no damage. Less than an hour later, I was back to enjoying my vacation, confident that I wouldn't run into issues later during my trip.

A week and 1,500 miles later, the tire hasn't lost any air, so I'm confident that the tire is good. Living in the Southwest US, I hope to never need Banff Service again, but it's comforting to know they're there if I ever need them on future visits to the Canadian Rockies.