Jostar Interiors Ltd

I recently purchased a home and hoped to go with Jostar for a design consultation and hopefully a full design package. Unfortunately my husband and I were very disappointed with the experience. During the consultation the designer walked around our home but didn't ask us any questions or put in any effort to get to know us or what our needs were for furniture. She recommended IKEA kallax shelves three separate times, despite us saying that we didn't like them. She didn't take any measurements, and also didn't show us any pictures or design ideas. The designer said the consultation was supposed to take about 2 hours, but after 40 minutes she was done. We didn't feel like she gave us any helpful ideas nor did she give us any confidence that she would create a design that would be a good fit for us. She also quoted us about $10,000 per room as an average cost, which was surprising as she was recommending IKEA furniture for some parts. There was also no meaningful followup, even when I emailed her that it wasn't a good fit and we wouldn't be moving forward. I'm very disappointed as we had high hopes of working with Jostar, but based on my experience I would not recommend them.

UPDATE: Joanna (the owner) called me to address my concerns and refund my fee for the consultation. I appreciated how she handled things and it was clear she did all she could to fix the situation. We have still decided to go with another company, but Joanna did apologize and handled the situation as best she could. I’ve updated my review to three stars based on my experience with Joanna directly.

My Kitchen is complete and I love it! I tell my friends/family that it went from the ghetto to the penthouse! Love the openness, lots of counter space for touch points and prepping and includes a dishwasher. Jostar was very professional from design to final walk through. The design phase took a while - Joanna listened to what's not working and provided thoughts on what it could be. We were provided with a few designs to review and tailor before selecting the right one - seeing it in 3D gives an accurate snapshot of what the new space will look like - Worth the extra fee to get it right. I wasn't really sure what I wanted as far as cabinets or color, having the design team in the house asking alot of questions about how I use the space, seeing existing decor and matching it up was very helpful. Management of the trades was impressive - they arrived in the order they were to and what made me comfortable was the fact they knew each other, knew they work from working together on other jobs. They were all very timely, professional, friendly, and quality work. With management on site a few things were caught right away avoiding extra time/cost. There were some delays receiving product due to COVID shutdowns but regular updates kept me informed. With the countertop delay put a hold on everything else. Joanna searched for a similar local product for me to take a look at in case I wanted to change to keep the work progressing. I'm glad I waited as the initial order arrived sooner than expected. And the tiles - we viewed many a couple different times - they all looked the same - Joanna found one that was unique and looks amazing in my kitchen. With the final walk through, a few drawers needed adjusting, this was taken care of right away. Very happy and totally recommend Jostar to anyone.

Jostar Interiors Ltd. came to our office to paint a large wall and door with whiteboard paint - they did an amazing job, the installers were courteous, respectful, and paid close attention to detail to make sure everything was done correctly. They followed up the next week to make sure everything was correct and working the way we wanted, and Joanna is fabulous! They will be our first choice when we have future interior work that needs to be completed.

We renovated our kitchen, starting the summer of 2019. Finished in Nov. We are extremely pleased with the professionalism, the service, the quick responses and our over all experience with Jostar. I will admit, you pay for what you get, and although it is a bit pricey when you are not GCing your own project, it was well worth it! I do not think we'd have our new kitchen had we not had Jostar do the design as my husband and I could not agree, so that alone was worth it. Have them come in and do the 3D design for you at minimum. But my opinion, it was well worth them taking over the project!!